At 4:30 on a Monday afternoon, Nitin K, the Corporate Banking Officer in my ICICI Bank branch was not at his desk. I was used to dealing with a highly efficient and courteous young man. So, I asked the person sitting next to him if he knew when Nitin would back. Got a hard, cold and bored look and was told in a sand-paper rough arrogant voice that he had gone for lunch and would be back in 15 to 30 minutes. His response, if it can be called that, was why the heck are you asking me? Am I the Front Office Executive? Perhaps he was stressed out. I don’t know; however, he was indeed the grumpiest character if I met one! Caught up with some news, WhatsApp and such like stuff. You know all the things we all do when we are bored.
As always, the Bank was busy but there was a young lady who seemed to be helping people out. I took the opportunity and walked across to her. She turned out to be my savior and was willing to help in whatever way she could. Having finished my main agenda, I asked if she could help me with some more stuff. Of course, Sir, that’s what we get paid for is the response that I got. Music to my ears compared to the sand-paper voice man. We got going and I saw a line building up behind me so I asked her if she could point me to a Corporate Banking Officer. Just then my man Friday Nitin walked in and escorted me to his desk and we finished our business and I was out of the bank in 10 minutes flat
Reflecting on the way back, I wondered what made some people more effective than others and take ownership while others did not. Was it passion, love for the job, alignment with the Company’s Values, or was it something else? As someone once said “Working hard for something you don’t care about is called STRESS. Working hard for something you love is called PASSION”
Integro Leadership Institute of Australia researched the subject of Passion and come up with the following findings:
Much has been researched and talked about the subject and my submission is that there could be three fundamental reasons for missing passion…I call it the PASSION DEFICIT.
Organizations must stop talking about the hackneyed term Employee Engagement and start talking about“PASSION”. The logic is very simple:
Engaged Employees are switched on: conscientious about their work, do everything that is expected of them and comply with policies and procedures to the letter.
Passionate Employees are people who don’t just stick to the rulebook – they do whatever it takes to delight customers. These emotionally committed employees are passionate about their work, and the organization they work for.
Organizations need to be a lot more careful when they hire people. Apart from the usual technical evaluation and the so-called culture fit, they need to focus the PASSION QUOTIENT too. Once inside, employees need to be nurtured to ensure that their initial experience is great and their motivation levels go beyond the honeymoon period. Creating an environment that fosters passion for the organization is paramount. A formal process that aligns individual aspirations with that of the organization has to be put in place as also a mechanism that builds a sense of pride in “Working for the BRAND” would go a long way in retaining that elusive word “PASSION”.
Selectigence can help you put in place processes and mechanisms that will not only help in building your Employer Brand but also help in putting together a PASSION STRATEGY and a way to measure the “Passion Quotient”.